Equipment and accounts

Choosing your laptop

You'll pick your laptop when you accept your offer: a MacBook Pro or a Windows machine, your call. Engineering defaults to Mac unless your team works in a Windows-specific stack, but nobody will push back if you want the other option. IT ships it to arrive three business days before your start date, so it's sitting on your desk (or at your door, if you're remote) when you need it rather than something you're waiting on during your first week.

Accounts and single sign-on

Daisy runs identity through Okta. Your Okta account, along with your @daisyllc.com email, is created two business days before your start date, and that one account is what gets you into almost everything else — Slack, Notion, Jira, Gusto, and your VPN client all sign in through it rather than each holding a separate password. You'll get your temporary Okta credentials by personal email before day one, with instructions to set your own password on arrival.

Multi-factor authentication

You'll install Okta Verify on your phone and enroll in MFA during your first day, with IT sitting with you rather than pointing you at a help article. After that, logging into anything behind Okta asks for a push approval on your phone, not just a password. If you don't have a smartphone or would rather not use one for this, tell IT — there's a hardware token option.

What's on your laptop day one

Slack, Notion, Jira, and 1Password are installed and signed in before you ever open the laptop. 1Password is where you'll find any credentials that don't route through Okta, and it's also where you should store anything sensitive you're issued later — nothing password-related should end up in a Slack DM or a sticky note. Your VPN client is installed and configured for the office network and for any resources that aren't reachable from the open internet; you generally won't need it for day-to-day SaaS tools, since those sign in through Okta directly.

If something didn't arrive

If your laptop isn't there on day one, or you can't get into Okta, that's not a "figure it out" situation — flag it to your manager or People Ops immediately and IT will get you a loaner or a reset the same day. New-hire equipment problems get priority over almost everything else on IT's queue, precisely because a blocked first day sets a bad tone that's easy to avoid. See "IT support" for how to reach the helpdesk once you're past the first week and something ordinary comes up instead.